Withdrawal still pending

• Pending review. Accepted and queued. Nothing has been sent, so there is no hash to look up.
• Approved. It has cleared review and is waiting to be broadcast.
• Sent. It is on the network. From here the wait is the chain's, and the confirmation counts are the same ones that apply to deposits.
• Rejected. It did not clear, and the request carries the reason.
• Cancelled. It was pulled before it was sent, by you or by the operator.

Only the last three are final. A request sitting in review is not an error state, and submitting it again does not overtake it — it creates a duplicate that has to be cancelled before either one moves.

A crypto payout cannot be recalled. Once it is broadcast, a mistyped address, a compromised account or an unfinished bonus cannot be undone by anyone, which makes the review the last point at which any of those can still be caught. It is also why two-factor confirmation is required on the request itself and not only at sign-in.

The same step carries the source-of-funds and sanctions checks the operator is required to run. Those are set out in the AML policy, and they are why a first payout from a new account is looked at more closely than the tenth from an established one.

• A first withdrawal, or a first payout to a destination address you have not used before.
• An amount well outside your usual pattern.
• A bonus still in wagering, which reduces how much of the balance is actually withdrawable.
• Documents requested and not yet returned. Nothing moves until they are back.
• A destination address that does not match the network selected on the request. It is the deposit wrong-network mistake in reverse, caught here rather than after the money has gone.

Review times vary with account history and with VIP level, where higher tiers are prioritised. No guaranteed turnaround is published, because a number that could not be held to in a busy week would be worth less than none.

Your balance has two parts. Cash is yours and can be withdrawn whenever you like. Bonus funds are playable but not yours yet: they turn into cash only once the wagering condition is met, and until then a payout cannot draw on them. A request for more than your cash balance is what most people are looking at when they say a withdrawal is stuck.

The welcome offer asks you to stake 3× the bonus. On the worked example, a $100.00 deposit takes the 250% tier and pays $250.00, giving $350.00 to play with and $750.00 to stake before the bonus becomes cash.

There is also a ceiling of $5.00 on any single bet while a bonus is wagering. A bet above it can void the bonus outright rather than merely fail to count, which is the fastest way to lose one by accident.

If the 7 days run out first, the unreleased bonus goes and your cash stays. Nothing you have already won in cash is affected.

Which games you play changes how fast the requirement clears. Each category counts at its own published rate, and a category at zero does not move it at all — hours of play there change the number by nothing:

1. 1

   Read the state on the request

   Your withdrawal history carries the state of each request and, once it has been sent, its transaction hash. That one line answers most of this page.

2. 2

   If it is in review, wait

   There is nothing on your side to fix and no queue position to improve. A second request does not overtake the first.

3. 3

   If the amount was more than your cash, check the bonus

   Your account shows how much of the wagering requirement is left. Finish it, or forfeit the bonus under the bonus terms if you would rather take the cash out now.

4. 4

   If it was rejected, read the reason

   The reason is attached to the request and it says what to change. Submitting the same request again gets the same answer.

5. 5

   If it was sent, take the hash to an explorer

   From that point the wait belongs to the network, and the confirmation counts are the ones published with the deposit networks.

6. 6

   If none of that fits, write in

   Give the request reference and the time you submitted it, with your time zone. Those two lines are enough for an agent to find it.